Refund Policy
Last updated September 2026
The short version: if I haven't started your reading yet, you can cancel for a full refund. Once a reading is delivered, it's non-refundable — but if something genuinely went wrong on my end, reach out and I'll make it right.
1. Before I Start Your Reading
If you change your mind before I've begun working on your reading, email me for a full refund — no questions asked.
2. Once a Reading Has Been Delivered
Readings are personal, time-intensive, and delivered digitally — once your written reading (and voice recording, if included) has been sent to you, it generally cannot be refunded. This is standard for intuitive/spiritual services and reflects the time and energy that goes into each individual reading.
3. If Something Actually Went Wrong
I want you to feel good about booking with me. If any of the following happens, reach out within 7 days of delivery and I'll make it right — with a redo or a refund, whichever fits:
- You didn't receive your reading within the stated timeframe (24–48 hours) and I didn't communicate a delay.
- The reading I delivered doesn't address the pet, person, or question you actually asked about — a genuine mix-up on my end.
- A technical issue (a broken audio file, a failed payment that still went through, etc.) prevented you from receiving what you paid for.
What I can't refund a reading for: not agreeing with, or not connecting personally with, the content of what came through. Intuitive readings are inherently subjective, and I can't guarantee a specific message or outcome — see the Terms & Conditions for more on the nature of these Services.
4. How Refunds Work
| Situation | Outcome |
|---|---|
| Cancelled before reading started | Full refund |
| Reading delivered late, no communication | Redo or refund, your choice |
| Reading addresses the wrong pet/person/question | Redo or refund |
| Reading delivered as described, on time | Non-refundable |
Approved refunds are issued back to your original payment method through Stripe and typically appear within 5–10 business days, depending on your bank.
5. How to Request One
Email hello@jasonthepsychic.com with your order details and what happened. I read and respond to every message myself.
6. Changes to This Policy
If this policy changes, I'll update the date at the top of this page.